Queues are not magic. If they're unbounded you're in for a world of pain as load increases.

Sometimes, you got to deliver the bad news... It's healthy if you feel uneasy about it though.

Indeed, when people say "users don't care about quality" (tests or otherwise), this is mostly folklore. As soon as something goes wrong they'll care.

Very nice piece, timely and needed. Indeed, let's hope people stick to those principles.