This is definitely an excellent use of robotics. Probably one of the best I've seen. The things we can do when we're not just focusing on increasing productivity. These people get a shared sense of belonging they'd have a hard time to have without those robots.

A very good piece, it's nice it's been resurrected. This is a good reminder that the blame and shame of the user for general computing security is plain wrong. It's we the developers and the UX designers who should be kept on our toes.

Plenty of good tricks in there. It has to be genuine of course, but said tricks reduce chances of unwillingly dropping the ball on the topic.

Definitely this, it's better when you don't make people feel stupid.

This is definitely a worthy advice with lots of interesting side effects. For me the main motive beyond cheer curiosity is developing more empathy towards others with different roles.

Interesting list of tips for better conversations. Some of them are common knowledge at that point, some others less so.

Like it or not (I'm part of those who don't like it) but the role of manager will necessarily create power imbalances. This article is thus a must read to managers at any level to know how to deal with it properly.

Very good advises emphasizing empathy and holistic view of products.